Booking Conditions:

  1. It is the course applicant�s responsibility, having referred to relevant sources of course information, to ensure that the course is suitable for their requirements. Holistic Training Courses is happy to provide advice but accepts no liability in the event that the content of the course or any changes to the course timetables, structure or contents where necessary does not meet individual requirements.
  2. Once an application and a deposit has been received to secure a place on the students chosen course and a place allocated by Holistic Training Courses, the applicant will be subject to and in agreement with all conditions as set out herein by Holistic Training Courses.
  3. Acceptance: In accordance with common practice of educational establishments, reasons for denying admission will not be discussed with the applicant. The decision of the Training School is final and is not subject to appeal.
  4. Student Numbers: A minimum of two students are required for any course date to ensure the course will go ahead. If you are the only student booked onto a date and you can bring a practice partner with you we can often still go ahead with the course (may be subject to a change in training location to allow the course to run).
  5. The balance of the course fees will be invoiced 28 days prior to the scheduled start date, and is payable in full no later than 21 days prior to training starting. Under no circumstances can the balance be paid at a later date.
  6. Course Attendance: One Day courses - Students must attend the entire day of the booked course, classes run from 19.30-2.30 weekdays and 10.00-4.00 weekends, (sometimes longer for advanced courses) we may finish slightly later, so please allow extra time when planning your journey home as Holistic Training Courses cannot be held responsible for any missed travel arrangements.
  7. Students will be expected to respect each others modesty at all times with correct towel draping as the Hot Stone/Thai Herbal Compress and other Advanced Massage courses require the student being massaged to remove all clothing except underwear. Once on the couch students are covered with towels and only the part being massaged will be uncovered.
  8. Please note that Men and Women attend our training courses excluding the waxing courses.
  9. Course fees include practical tuition, training materials-towels, use of blankets, creams/oils, resources and self/home study material appropriate to the training course undertaken. Tea/coffee will also be provided (lunch is not provided). Any other facilities, resources or additional training supplied by Holistic Training Courses, at the request of the student, which has not been expressly stated to be included in the fees paid, will be charged at an additional cost. Some courses have DVD�s and kit's available at an additional cost to the student.
  10. It is acknowledged that all intellectual property rights, including copyright, patents, design rights and know-how in or relating to the course or course materials provided or made available in connection with the course, remain the sole property of Helen Kenyon of Holistic Training Courses. No copies of course materials or any usage of or reference to Helen Kenyon of Holistic Training Courses name may be made unless it has been agreed in writing by Helen Kenyon of Holistic Training Courses.
  11. Practitioners Diploma Certificate: Certificates are only given once students have shown that they have absorbed the information presented during the day and after demonstrating a satisfactory treatment observed by the tutor.


To ensure that we act responsibly and carry out good practice, should the tutor feel that you would benefit from further training, certification may/will be held back and you will offered the opportunity/be asked to attend the next available course that has a space, (this is offered free of charge).

With-holding a certificate is rare, but we would not be acting responsibly if a student were given certification, when the tutor felt they were unsafe in any way, the standard achieved must be high enough to enable the tutor issue you with a certificate. With small classes it is easy to absorb the techniques you are taught. There are no exams to sit for our one day courses only a practical assessment (excluding Indian Head Massage course, if you are an FHT member (only) they will require case studies).

Warranty and Liability

The customer accepts that it is their responsibility to verify that the courses are suitable for the requirements of the person attending a particular course and that that person has the necessary level of competence and prerequisite qualifications where necessary to be able to achieve the objectives of the course.

Holistic Training Courses liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. Holistic Training Courses will not be liable for indirect, special or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.

Final payment details for your course - KINDLY BE AWARE OF THE FOLLOWING THANK YOU

We recommend immediate payment - thank you

If you require an invoice to obtain an authorised company payment please notify us immediately.

The outstanding balance of is payable direct to Holistic Training Courses STRICTLY NO LATER than 14 working days before your course start date, or immediately if your course is less than 14 days away (see details in confirmation emails for payment options).

We do not store credit card details nor do we share customer details with any 3rd parties

We do not take cash payments on the day unless you have booked within 24 hours of the course date; this is by prior arrangement with the tutor. (If you have not paid your final balance and do not arrive for the course, you will still be liable/ responsible for payment of the remaining course fee).

Correspondence address is: Holistic Training Courses, Victor House, Unit 2, Barnet Road, London Colney, Hertfordshire, AL2 1BJ. Contact Number: Tel: +44 (0) 330 133 0188 and by email: info@holistictrainingcourses.co.uk

Holistic Training Courses - Cancellation Policy:

  1. If for any reason you have to cancel your place on the course, please provide your tutor with at least 10 days written notice.
  2. If you wish to cancel you place and provide at least 10 days written notice, 50% of the remaining course fee will be refunded. Deposits are non refundable unless you give Holistic Training Courses 7 days notice in writing, from the date of booking with them.
  3. Course fees for cancellations within 10 days of the course date will not be refunded or transferred.
  4. If you do not turn up on the day or you cancel your attendance on the course day and/or have given no written notice that you will not be attending the course, then the full course fee is non refundable and non-transferable.
  5. If you have/have not paid your final balance by previous arrangement with the tutor and do not arrive for the course, you will still be held liable for payment of the full/remaining course payment.
  6. Holistic Training Courses cannot accept responsibility for students� changes to work commitments, illness or personal circumstances within this 10 day period and will not transfer or refund fees.
  7. If a course is cancelled due to low numbers or for reasons beyond our control, we will endeavour to transfer you to another course date with the same tutor, if you chose not to transfer to an alternative date then the deposit will remain non refundable and 50% of the course fee will be non refundable.

By booking your place on this course you agree to the terms and conditions above. We very much look forward to meeting you and if you have any questions about your course please do not hesitate to contact me.

Student Charter

Holistic Training Courses is committed to continually improving the quality of its courses.

Our Student Charter is one way of outlining that commitment. As well as what you can expect from us, this charter also explains what the Holistic Training Courses expects of you. In other words, the quality of the services that we believe you are entitled to is balanced with responsibilities placed on you.

Studying at the Holistic Training Courses:

You can expect:

  • to receive course notes which will provide you with information about the School and its facilities;
  • an appraisal of course syllabus showing key stages and criteria for examination;
  • that the teaching you receive will be evaluated. We will use feedback to enhance the quality of our teaching;
  • that we will work with you to help you develop your learning skills, recognising that this is an ongoing process;
  • that we will provide a quality learning environment;
  • that we will provide you with access to appropriate resources to enable you to complete your studies or, in the event that we are unable to do so, direct you to where additional resources can be located;
  • that we will support you in your learning, to help you complete your studies;
  • that teaching staff will be courteous, professional, punctual and efficient;
  • that we will seek to create and maintain an atmosphere and environment which is conducive to learning;
  • that we will monitor feedback from students with a view to continually enhancing the quality of our provision;
  • that we will respect your right to confidentiality;
  • that we will comply with all relevant legislation.

What we expect of you:

  • that you will take responsibility for your own learning and assist in creating and maintaining an atmosphere and environment which is conducive to learning for all;
  • that you take responsibility for seeking any support you need;
  • that you use our facilities with respect and consideration for others;
  • that you will be courteous, efficient and behave in a professional manner towards staff and fellow students;
  • that you will be punctual, arriving in good time for lessons or notify teaching staff of any expected late arrival or absence;
  • that you will pay all fees and charges due when required;

Statement of intent

Our Privacy Policy explains how and why we collect personal information about you. We are committed to responsible management of personal information in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Collection of personal information

In order to receive certain information and to use certain services on this site you will be asked to provide personal information about yourself such as your name, address and email address. When you provide this information to us you consent to our use of that information in accordance with the terms of this Privacy Policy. This information will be used to provide you with the services that you have requested and to provide you with news and information about our products and services. If you no longer want to receive such information just let us know by email and we will stop sending it.

Storage of personal information

We will keep your personal information for as long as we need it to provide our products and/or services to you. We will try to keep personal information which we hold about you up to date, but if you think that we are holding information which is inaccurate or you are otherwise unhappy about our use of your personal information then please send us an email to let us know.

Sharing information

We will not sell the personal information that we collect from you. We use the personal information which we collect from you to help us provide our products and/or services to you. Some data processing in relation to this site may be carried out for us by a third party and in some cases that may mean that the third party will receive your personal information. Such third party will provide guarantees to us that they will provide an adequate level of security. Any date processing carried out for us by a third party will be governed by a written contract between us and that third party, which contract will provide that the third party will only act on our instructions. Apart from this we will not share or transfer any personal information with any other third party unless we are required to do so by law.


Some websites use "cookies" which are text only strings of information that the website you are visiting transfers to the cookie file of the browser on your computer. Their purpose is to identify users and to enhance the user's experience by customising web pages. A cookie will usually contain the name of the domain from which the cookie has come, an expiry date for the cookie, and a value, which is usually a random generated unique number.

Types of cookies
Cookies may be either first party cookies or third party cookies. First party cookies are used by the website owner and third party cookies are used by a third party such as an advertiser or a web designer or a website host.
Cookies may be session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site or persistent cookies, which remain in the cookie file for much longer. How long persistent cookies remain in your browser depends on the duration given to the cookie.
Cookies may record personal data such as name, and email address and/or non-personal data such as IP address and unique but anonymous customer identity.

This site uses first party cookies to record on an anonymous basis:

  • the precise time that you visit this site;
  • the precise web pages that you view and the websites visited by you before and after you visit this site;
  • to help us recognise you as a unique visitor when you return to this site and to allow us to tailor content for you
  • to compile anonymous, aggregated statistics that allow us to understand how users use this site to help us to improve the operation of this site;
  • to allow you to carry information across pages of our site an avoid having to re-enter information;
  • to allow you to maintain a shopping basket;

This site does not use third party cookies.

Refusing cookies

You are entitled to refuse the use of cookies on this site.

You can refuse cookies by making modifying the settings in your browser.

For more information about how to manage cookies visit http://www.allaboutcookies.org/

I.P. Address

This site logs your Internet Protocol (I.P.) address. All computers that are linked to the Internet have an I.P. number. An I.P. address does not provide identifiable personal information.


You are entitled under the Data Protection Act 1998 to a copy of the personal information that we hold about you if you apply to us in writing. We may make a small charge for dealing with any such request.


This site provides links to other websites. Our Privacy Policy applies only to this site and we are not responsible for the privacy practices of third party sites.

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